We want you to feel the service is worth it. This policy explains when and how refunds apply.
Plans
Plans do not auto-renew, so you only ever pay for what you’ve chosen to buy. If a plan isn’t the right fit, contact us within 7 days of purchase and we’ll refund it, no questions asked, provided the plan’s questions are largely unused. Refunds are processed via Razorpay, typically within 48 hours.
Reports
Reports are generated on-demand for your specific chart the moment you pay, so they are non-refundable once generated. However, if a report fails to generate after a successful payment, we will fully refund you or re-generate it, whichever you prefer.
Add-ons
One-time add-ons (such as the Extra Person slot) are non-refundable once the slot is used to save a person’s chart.
How to request a refund
Email support@yogitva.life from the number/email on your account, within 7 days of the charge, with your payment reference. We aim to respond within one business day.
How refunds are issued
Approved refunds are returned to the original payment method via Razorpay. Bank timelines vary, but funds typically reflect within 5-7 business days after we process the refund.