This policy covers plans, add-ons and reports bought from Yogitva, operated by YOGITVA GLOBAL PRIVATE LIMITED. Everything we sell is a digital service delivered on WhatsApp, so please read the plan or report details before you pay.
Cancellations
There are no subscriptions. Plans are one-time passes that do not auto-renew, so there is nothing to cancel and you are never charged again automatically. A plan simply ends when its validity period or its questions run out. Because plans activate and reports start generating as soon as payment is confirmed, an order can't be cancelled once it has been paid for.
Plans and add-ons
Plans (Trial, Lite, Pro, Astrologer) and add-ons such as the Extra Person slot are non-refundable once purchased, because access and question quota are granted immediately.
Reports
Reports are generated for your specific chart the moment you pay, so they are non-refundable once delivered. If a paid report fails to generate or doesn't reach you, contact us within 7 days of purchase and we will re-generate it or refund it in full, whichever you prefer.
Failed or duplicate payments
If you were charged twice, or a payment went through but your plan didn't activate, contact us and we will activate the order or refund the duplicate or failed charge.
How to request a refund
Email support@yogitva.life within 7 days of the charge, with your registered WhatsApp number and the payment reference. We aim to respond within one business day.
How refunds are issued
Approved refunds are processed through Razorpay within 48 hours, back to the original payment method. Bank timelines vary, but funds typically reflect within 5-7 business days after we process the refund.